Frequently Asked Questions
Q. What kind of products does Velvèra offer? A. Velvèra offers a range of women's personal care products designed to support your wellness and comfort—like precision shavers, period pain relief devices, and soothing body massagers.
Q. Are your products safe for sensitive skin?
A. Yes! Our products are designed with sensitive skin in mind. We use gentle materials and skin-friendly technology to ensure a safe and comfortable experience.
Q. How do I use the period pain relief device?
A. Our period reliever uses heat and/or gentle vibrations to ease cramps. Full instructions are included in the box, and you can always check our website for user guides or reach out if you need help.
Q. How long will shipping take?
A. Standard shipping typically takes 5–10business days. We also offer express options at checkout if you need your order sooner.
Q. Can I track my order?
A. Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your delivery in real-time.
Q. Do you offer returns or exchanges?
A. We accept returns within 30 days of delivery on unused items in their original packaging. For health and hygiene reasons, used products cannot be returned.
Q. Are Velvèra products covered by a warranty?
A. Yes, all of our electronic products come with a 1-year warranty. If you experience a manufacturing issue, contact us and we’ll take care of it.
Q. Is your packaging eco-friendly?
A. We’re proud to say yes! Our packaging is recyclable and designed to reduce waste while keeping your items safe during delivery.
Q. Can I purchase Velvèra products as a gift?
A. Absolutely! You can mark your order as a gift at checkout, and we’ll exclude price tags and include a thoughtful packing experience.
Q. How can I contact Velvèra support? A You can reach us anytime through our contact form or email us at [memontalha092@gmail.com]. We aim to respond within 24 hours, Monday–Friday.